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6227 North 15th Street
Phoenix, AZ 85014
888-644-5499
602-230-2579
602-230-0035 (fax)
David@measure-x.com |
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100% Guaranteed Customized Training Programs! |
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Do your employees have the necessary skills to keep a competitive edge?
A well trained, motivated staff can make the difference between success and failure. We are what we repeatedly do. Excellence then, is not an act but a habit.
Are you satisfied with the habits of your employees?
What can you do differently?
Transform the poor-performing habits into results-driven habits. Proper habits grow from obtaining knowledge, attitude and skills. Knowledge is understanding what, how, and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude is desiring to transform our knowledge into skills and ultimately into a habit.
In order for your corporate value of Excellence to exist, you must establish a specific ongoing process to transmit knowledge and, in turn, improve employee's skills.
How are our workshops designed?
Our trend-setting programs are highly interactive to keep the interest of your employees. It's proven that retention escalates if a person can use all of their senses during the learning process. We incorporate all five and make it fun!
All training programs are customized for your needs and are backed by a 100% money-back guarantee!
What will we teach your employees?
Customer Service
Building Customer Rapport and Good Will
- What words and actions signal a friendly "ready to help" attitude that makes customers feel important
- How to effectively use voice inflection and body language to further communicate a positive message
- What specific words and phrases make customers trust and like you
How to Communicate with Customers
- Simple techniques to identify customer needs
- How you say it is just as important as what you say - how to hear yourself as others hear you
- How to make certain you deliver service that exceeds their expectation
Handling Problems and Complaints
- Recognizing the root sources of most misunderstandings and customer conflicts
- How to repair a damaged customer relationship
- How to say "no" when you have to without arousing resentment
Dealing with Difficult Customers
- How to deal with unhappy, irrational, angry and upset customers
- What to do when you feel yourself becoming angry with a customer
- Using the H.E.A.R.D technique to diffuse emotional customers
How to be a Customer Service Superstar
- How to be a catalyst for building teamwork, cooperation and support with your associates
- What customer service people need most from their managers
- How to wind up every transaction on a positive note
- How to match the appropriate product
Improving Communications in the Workplace
- How to pinpoint communication breakdown
- How to enlist the support of other departments and co-workers
- How to avoid misunderstandings
Projecting a Professional Image
- How to keep yourself energized, motivated and positive
- How to make an immediate good first impression
- How to sound polished, positive and professional on the telephone
SALES
Building Customer Rapport and Good Will
- What words and actions signal a friendly "ready to help" attitude that makes customers feel important
- How to effectively use voice inflection and body language to further communicate a positive message
How to Communicate with Customers
- Simple techniques to identify customer need
- How to use active listening to make certain you identify buying signals
What Makes You Better and Different than Your Competition
- How to simplify and understand your competitive advantage
- Techniques to efficiently explain benefits to your customer
How to Match the Appropriate Product or Service with Your Customer
- How to get the information you need without offending your customer
- Applying the power of questions to identify appropriate solutions and comfortably transition your customer through the sales process
Customer Concerns and Objections are Your Best Friend
- Know what to expect
- How to respond so you are knowledgeable and caring
Moving Your Customer to a Buying Decision
- All buying decisions are emotional - how to convey that you understand their emotional needs as well as their material ones
- Using questions to confirm your customer is prepared to move ahead
Management
Building the Team
- How to recognize individual strengths and organize accordingly
- Ways to transform divided work groups into an enthusiastic, winning team
- Peer conflicts: how to diffuse them before they affect the entire work group
Developing Effective Communication Skills
- Identify and capitalize on your personal interaction style
- Techniques to develop your rapport and influence with others
Knowing the Manager's Role in Training and Development
- Provide direction and support that wins commitment from your staff
- Develop performance standards that help everyone set and achieve goals
Maintaining Employee Motivation
- Tips for motivating and recognizing your staff to achieve their full potential
- Loyalty and commitment: how to build them and make them integral parts of your team's "culture"
How much does a training program cost?
Cost is primarily dependent upon the length of the program. Call today for a free consultation and quote. |
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Your company is guaranteed 100% satisfaction! We promise to deliver a first-class presentation. Participants will complete a written evaluation at the end of each workshop. You will receive a summary of their assessments and feedback. If the attendees’ perception is that they did not receive real value, we will refund 100% of that program fee. |
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| It's not what you expect, it's what you inspect that counts! |
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