Press Releases

Four Questions Prospective Utility Customers Won’t Ask
4-10-08

10 Steps to Improve Your Telecom’s Bottom Line
3-11-08

Eight Basic Principles That Can Take Utility Customers Beyond Being Merely Satisfied
1-10-08

Telecom Employees Should Assess Themselves For Their Customer Service Fitness
12-11-07

Effective Listening Helps Utility CSRs Develop Rapport With Customers
11-13-07

Telecoms Must Avoid Lost Marketing Opportunities That Create ‘Doubtcomes’ With Customers
10-11-07

Mistakes Will Happen and How They Are Resolved Makes All the Difference for Utility Customers
9-13-07

Dynamic Duo for Telecoms: Understand Competitive Advantage and Empower Staff to Make Most of It
8-9-07

Telecom Employees Should Avoid Cookie-Cutter Communication With Their Customers
7-20-07

Emphasize ‘Wow’ Factor Over Pricing to Boost Utility Sales
6-7-07

All Telecom Employees Are Potential Sales Representatives for Their Company
5-23-07

Crawl Before You Walk – Utilities Must Meet Customers’ Expectations Before They Can Exceed Them
4-12-07

Are You Exceeding Your Customer's Expectations?
3-22-07