Archived Press Releases
Telecom CSRs Have
Only Seconds to Make Good Impression
3-13-07
Utility Employees Reap
Benefits from Participating In Their Company’s Customer-Loyalty Culture
2-13-07
Telecoms Can Improve Customer
and Employee Retention By Focusing On Building Loyalty
1-11-07
Motivate Utility Employees By
Evaluating Factors That Impact Their Daily Work Environment
12-13-06
Telecom CSRs Must Treat Irate
Customers In A Careful, Professional Manner
10-20-06
Active Listening Helps Utility
CSRs Provide Only the Best in Customer Service
9-8-06
Telecom Customer ‘Bill of
Rights’ Can Help Make Great Customer Service Even Better
8-9-06
Five Early Warning Signs That A
Utility Customer May Be About to Jump Ship
7-7-06
Hitting the Bull’s-Eye
of Utility Customer Service Success Comes After First Focusing On the Target’s
Concentric Rings
5-18-06
Two Airlines Offer
Important Employee Relations, Customer Service Lessons for All Telecoms
6-19-06
Choices Help Telecom
Customers Feel In Control When They Call With A Service Problem
4-7-06
Turn Frustrating
Utility Staff Meetings Into Foundation for Improved Customer Service
3-16-06
Don’t
Let Your Telecom’s Customer Service Suffer Because of Poor Internal
Communication
2-9-06
Utility CSRs Make
Customers Happy When They Listen;
Good Communication Is Critical to Providing Great Service
1-11-06
Telecoms Should Conduct
Waiting ‘Checkup’ to Avoid Making Customers Bored and Annoyed
12-9-05
Utilities Can Learn from
the Ritz-Carlton Commitment to Employees, Customers and Service
11-9-05
Don’t Let
Employee Stress Affect Your Telecom’s Ability to Deliver Quality Customer
Service
10-11-05
7 Things Utilities
Should Keep in Mind When Drawing Their Road Map to Success
9-12-05
Telecom
Service Standards Can Be Achieved With Practice
8-11-05
Turn Happy,
Satisfied Customers Into Valuable Sales Representatives for Your Telecom
6-10-05
Telecom Employees Deserve Good
Service from Managers
5-10-05
Utilities Must Have Shining Customer Service to Compete,
Create Customer Loyalty and Preserve Revenue Streams
4-8-05
Measure-X Conducts Four Days of Sales Training At Large
Telephone Cooperative in Oklahoma
4-5-05
Measure-X Survey Helps
Utilities Assess Employees’ Daily Customer Communication and Service Skills
2-5-05
Customers Who Say All Is “Fine”
May Be Waving A Red Flag
1-10-05
Negative Attitudes Can Erode Customer Service At Utilities
12-10-04
Internal Company Field Trips Spot Customer-Service Barriers
11-10-04
Utilities Need to Know That Customer Service Is Marketing
10-12-04
Possibility Thinking + Solutions-Only Focus = Success
9-10-04
Eight Service Sins Can Drive Utility Customers Away
8-10-04
Proactive, Reactive Services Makes Customers Happy
7-9-04
Personal Voice Mail: Important Tool in Customer
Relations
6-17-04
Want More Customers, More Sales,
Higher Profits? Extraordinary Customer Service Will Get You There
5-11-04
Good Intentions With Customer Service Don’t Count!
Only the Customer’s Actual Experience Means Anything
4-11-04
To Understand Customers’ Point of View and Provide
Quality Service, You Must Walk in Their Shoes
3-13-04
Don’t Moan, Be Happy! Complaining Customers Are a
Second Chance to Make Things Right, Build Loyalty
2-13-04
Principles of Good Coaching Revealed in 10-Point
Test;
- Do Telecom Employees Apply Them in Their Work?
01-13-2004
Do Utilities Stand Up To Their Customers' Scrutiny?
- 5 Keys to Improving Customer Relationships
12-11-2003
Do Telecoms Understand the Importance of Customers?
- Self Assessment Measures Employees' Insight
11-11-2003
E-Mail is an Acceptable Form of Customer Support
- But Don't Sacrifice Human Element With This Technology
10-11-2003
Don't Stand in Your Own Way with Mental Traps
- Telecoms Benefit When Employees Let Creativity Flow
9-11-2003
Teamwork is Important to Success at Utilities;
- Does it exist and Flourish at Your Company?
8-11-2003
Telecom Employees' Mood Affects Customers, Co-Workers
7-11-2003
Disruptive Employees Affect Morale, Customer Service
6-11-2003
Are the Right People Taking Care of Your Customers?
5-11-2003
Morale is Crucial to Delivering Quality Customer Service;
- When it Falters, Employees Need to Help One Another
4-11-2003
Putting a Little Heart Into Customer Interactions is a Simple, Yet
Powerful Technique for Utilities
3-11-2003
You're Your Own Worst Enemy if You Talk Up Good Service, But Don't Demonstrate
it By Being an Excellent Role Model
2-11-2003
You Never Have a Second Chance to Get Customer Service Off On the
Right Foot with a Strong Impression
1-11-2003
Employee Appreciation Can Be Simple or Complex;
- But it's Definitely the Thought That Counts
12-08-2002
Gestures of Appreciation Tell Employees You Value Them
11-08-2002
Defy the Economy, Stock Market, Consumer Doldrums?
- Steer Your Telecom to Prosperity with a Road Map to Success
10-09-2002
Unleash a Powerful Tool That Encourages Stellar Service;
- Recognize Your Employees for a Job Welll Done
09-17-2002
Are You Mining the Gold From Your Customers?
- Measure-X Offers Tips on Creating Customer Loyalty
07-09-2002
Is Customer Service the North Star of Your Utility?
06-13-2002
