Ellis Communications, Inc.

NEWS STORY

Gestures of Appreciation Tell Employees You Value Them
Five Tips for Saying Thank You In A Meaningful Way

FOR IMMEDIATE RELEASE              CONTACT: Tom Ellis
Nov. 08, 2002                                Ellis Communications, Inc.
                                                      Phone: (417) 881-5635

       Everyone likes to be appreciated and employees at utility companies are no exception. But do they know they’re valued? “What are you doing to let your employees know how much you value and appreciate their service?” asks David Saxby, president of Phoenix-based Measure-X, a company that specializes in helping utilities improve their customer service and sales. “Every employee, in one way or another, impacts your customers. So whether they interact directly with customers or not, they deserve recognition for all their efforts.”

      Saxby offers the following five ideas for demonstrating employee appreciation.

1. Mail a personalized note to each of your employees at their home thanking them for their hard work and dedication. If possible, acknowledge special accomplishments, length with the company or anything that personalizes the message.
2. If your company has a newsletter, print a thank-you letter from the president, chief executive officer or department vice president that shows appreciation for employees’ efforts.
3. Hold an internal open house. Encourage departments to visit other departments so everyone can see what it takes to run the company. Every department, job and employee is valuable.
4. Surprise your employees with a small gift each day of national Customer Service Week in October. Small gifts are a great way to let them know you care. Possible gifts include a donut on everyone’s desk, a gift certificate to a movie, a small candy bar, a balloon inflated and tied to their chair and a gift certificate for an ice cream cone.
5. Have a “trading places” day when senior management spends an hour or two on the phones while customer service representatives supervise them. This exchange can have benefits far greater than expected.

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For more information on Measure-X, call 888-644-5499 or visit its Web site at www.measure-x.com.

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