Ellis Communications, Inc.

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Telecom Employees’ Mood Affects Customers, Co-Workers
Easy, 10-Point Questionnaire Helps Measure One’s Mood

FOR IMMEDIATE RELEASE              CONTACT: Tom Ellis
Jul. 11, 2003                                  Ellis Communications, Inc.
                                                      Phone: (417) 881-5635

      Have you ever noticed how intensely the people you interact with influence your mood? Have you ever noticed how much your mood influences your telecom’s customers and co-workers?

       “A positive outlook can ease you through the most challenging of days,” says David Saxby, president of Phoenix-based Measure-X, a company that specializes in helping telephone companies and other telecoms improve their customer service and sales. “It can soothe and smooth a frustrated customer into a relaxed and happy one.

      “The good news is that the choice is yours. But do you choose to be positive or negative?”

      To help telecom employees better understand their mood, Saxby offers the following questionnaire. Answer “yes” or “no” to each question and tally the results.

1. I know that I am a valuable and worthwhile person. YES / NO
2. I recognize and use my personal strengths. YES / NO
3. I can find the humor in life - even if it makes me look a little ridiculous at times. YES / NO
4. I enjoy meeting new people and learning who they are and what they think and do. YES / NO
5. Generally, I don’t worry about what I cannot control. YES / NO
6. I accept responsibility for my mistakes and try to learn from them. YES / NO
7. I accept my weaknesses and change whatever I can. YES / NO
8. I look for new experiences and enjoy the surprises life presents along the way. YES / NO
9. I don’t get bogged down by difficulties and setbacks. YES / NO
10. I appreciate those people who are different from me. YES / NO

      If you scored eight or more “yes” answers, you walk on the sunny side of the street and it’s likely you do your share to brighten others’ days, Saxby says.

      “If you didn’t tally many ‘yes’ answers, try experimenting with those ‘no’ responses,” Saxby suggests. “Turn them into the affirmative for a day or two. Chances are you’ll get more done, you’ll improve your rapport with customers and you’ll find others are more cooperative.”

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For more information on Measure-X, call 888-644-5499 or visit its Web site at www.measure-x.com.

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