Customer/Employee Recognition

Motivating Employees
Purple Penguin February 2008

What Makes A Satisfied Employee?
Rural Telecommunications January 2008

How Did You Do in 2007?
EnergyPulse.net January 2008

Extraordinary Service
Electric Light & Power’s Customer Service Newsletter November 2007

Is Customer Service the North Star of Your Utility?
EnergyPulse.net July 2007

Technology Versus Staff Investment
EnergyPulse.net June 2007

Practice Service Standards
EnergyPulse.net April 2007

Are You Exceeding Customers’ Expectations?
EnergyPulse.net March 2007

Is Everyone On the Bus?
Rural Telecommunications September-October 2006
 
Internal Customer Service
Energy Central’s Purple Penguin Human Resources Newsletter August 2006

Practice Service Standards
Electric Light & Power Customer Service Newsletter March 2006

Wild Blue Is Here
Electric Light & Power Customer Service Newsletter March 2006

Poor Internal Communication Can Damage Customer Service
Public Power October 2005

Employees Place High Value on Being Appreciated
EnergyCentral.com July 2005 and Energy Pulse July 2005

How Do Employees' Service Skills Come Across to Customers?
EnergyPulse August 2005

Cultivating Teamwork
Public Power July/August 2004

Delight Your Customers
Customer Service Tips and Education April 2004

Make a Long Term Plan for Customer Satisfaction
Public Power July/August 2003

What Makes A Satisfied Employee
About.com 6-25-02 and 7-15-02
Energy Pulse June 2003

Is Customer Loyalty Alive and Well at Your Company?
Hart Energy Markets February 2003

Angry Customers Are No Laughing Matter
Energy Pulse 10-7-02

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