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Tolerating an employee’s negative attitude “as long as he does his job,” can prove to be damaging to both the supervisor’s standing with her staff and the morale of other employees, according to Measure-X, a customer service training firm. A supervisor who puts up with unprofessional or disruptive behavior from one person stands to alienate other employees, who read the message as: It’s okay to be cynical, and even disrespectful, as long as you do your job.” Managers who endure unacceptable behavior will lose the respect of employees who do a good job and have a positive attitude toward the company, Measure-X warns (www.measure-x.com). Anger, crying and hostility in response to constructive criticism are forms of manipulation, and employees who display these behaviors should be held accountable. When feedback and warnings have failed, the company recommends the following strategy (Be sure to discuss the plan with the human resources manager first): give the employee a “gift” of a paid Friday off, which he must use to carefully consider whether he wants to continue working for the company. Emphasize that cynicism, finger pointing and negative attitudes are unprofessional and will not be tolerated. However, because the quality of his work is respected, he is being given this opportunity to turn his attitude around. The employee then gets two options: If he decides he wants to continue employment, he must come to work Monday morning with a plan outlining the steps he will take to become a positive team player. If he chooses not to take ownership of his attitude, he can either submit a letter of resignation or be terminate. To be effective, managers must treat each member of their staff equally, and “this cannot be accomplished when we wear blinders to avoid dealing with the bad apples,” the company asserts. |
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