Break The Rules To Be A Great Manager

Researchers Marcus Buckingham and Curt Coffman have attempted to show how highly engaged, productive workplaces differ from the rest in their book, "First, Break All the Rules - What The World's Greatest Managers Do Differently."

After over a million employee interviews and testing hundreds of questions, Buckingham and Coffman found 12 questions that can be used in employee surveys to predict whether a department or an entire company is realizing its potential with regard to productivity, profit, retention and customer service.

How would your employees answer these questions found in the book:

1.  Do I know what is expected of me at work?

2.  Do I have the materials and equipment I need to do my work right?

3.  At work, do I have the opportunity to do what I do best every day?

4.  In the last seven days, have I received recognition or praise for doing good work?
  
5.  Does my supervisor, or someone at work, seem to care about me as a person?
  
6.  Is there someone at work who encourages my development?

7.  At work, do my opinions seem to count?

8.  Does the mission/purpose of my company make me feel my job is important?
  
9.  Are my co-workers committed to doing quality work?

10. Do I have a best friend at work?

11. In the last 6 months, has someone at work talked to me about my progress?
   
12. This last year, have I had opportunities at work to learn and grow?

The key lesson learned from the Gallup Research? Department managers do make a difference. Incentive compensation, corporate culture, and strategic direction are all important, but the biggest impact on employee performance and retention is the effectiveness of their manager.

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