Is Your Paycheck A Reminder?
Wouldn’t it be great if our paychecks
had to be signed by our customers? What better way to remind us of the
importance of our customers! After all, without customers, our careers would
not be possible!
How many can say that your Customers
are much more than just a customer? Are your Customers friends, fans and
supporters? Do they enjoy a visit to your office? Do they feel comfortable
calling you with a problem? Do they fee as if you’re “in their corner?” Do
they feel as if you care about them as individuals?
Valentine’s Day is a great time to
reflect on he importance of special people. Customers are special people!
Which of these categories do you fit?
If “x” is the number of customers with
your company:
Depending upon your choice, there is a
huge difference in your attitude and your Customer’s perception. Personalized
service demonstrates how much you care. And oddly enough, the time it takes
to deliver personalized service is not significantly more than one would spend
otherwise.
Personalized service happens with
little things done consistently. Such as,
-
Using your customer’s name
-
Extending appreciation sincerely
-
Having an attitude that is helpful
and caring
-
Confirming with your customer that
you have answered all of their questions or that there is nothing else that
you can do for them
How much time and effort do these
simple things require? Not much, but they can have huge long-term financial
implications.
So start with this Valentine’s Day and
let those important to you, both in your personal and profession life, know
just how special they are.
Measure-X
888.644.5499
www.measure-x.com
The Customer Service and Sales Experts for the utility
industry!
