Here’s one for the lighter side!
A fun way to engage your staff in the
principles, tips and oftentimes basics of good ‘ol customer service, is to ask
them to create a “customer service alphabet.”
There are undoubtedly a multitude of
options for the alphabet letters and therefore no right or wrong answers. So
encourage your staff to have fun with creating a new alphabet!
Here’s one for starters . . .
A--Attitude
B--Body language
C--Courteous
D--Dedicated
E--Eye contact
F--Friendly
G--Greet your customer
H--Handshake
I--Introduce yourself
J--Avoid technical jargon with customer interactions
K--Customer Service is Key
L--Listen
M--Make their day!
N--Identify Needs
O--Opportunities
P--Product knowledge
Q--Questions: Asking the "right" questions
R--Customer Retention
S--Service with a Smile!
T--Thanks for your business!
U--Upbeat
V--Vow to deliver quality service
W--What else can I help you with today?
X--X-selling (cross-selling)
Y--You can make a difference!
Z--Zero in on customer needs
Measure-X
888.644.5499
www.measure-x.com
The Customer Service and Sales Experts for the utility
industry!
