Every day, customers call you for a variety of reasons, most likely because
they need someone to help them solve a problem, answer a question or perhaps
purchase an additional service or product. Each one of your customers is an
individual and therefore, each one has different needs. The skills your
employees demonstrate either meet your customer’s needs or not.
The following link provides you with some helpful tips on improving
customer service.
Enjoy!
David Saxby
David Saxby, President
888-644-5499
www.measure-x.com
p.s. We are your source for targeted customer service training with
unforgettable results! We make customer service easy.
As telecos confront new competition and roll out new services to boost
revenues, customer service becomes increasingly critical.
Saxby offers five tips on how to help employees provide only the best in
customer service:
Set the Standard.
Train every employee on how each customer
should be greeted. Role play with employees to make sure they have first-hand
experience as to what the standard means. “Does each employee clearly
understand why that standard is important?” Saxby asks.
Seek Customer Feedback.
Implement a system to measure the
customer service experience from the customer’s point of view. “Ask your
customers what is working well and what needs improvement and then share this
feedback with your employees,” Saxby says.
For more valuable information, read the article in its entirety at
http://telecom.about.com/library/weekly/uc_saxby.htm
MEASURE-X
6227 North 15th Street, Phoenix, AZ 85014
888-644-5499
www.measure-x.com
The Customer Service Training Experts!
In The Spotlight - Partial Reprint from Telecom April 29, 2003
