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Measure-X
6227 North 15th Street
Phoenix,
AZ 85014
888-644-5499
602-230-2579
602-230-0035
(fax)
David@measure-x.com
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Customer Service Week
is October 7 - 11
Does your staff know you appreciate them?
What are you doing to let your employees know much you value and appreciate
their service? Every employee, in one way or another, impacts your customers.
So whether they interact directly with customers or not, they deserve
appreciation for all of their efforts.
Here are 10 simple and inexpensive ideas to help you celebrate and
appreciate one of your greatest assets . . . your staff!
Mail a personalized note to each of your
employees at their home thanking them for their hard work and dedication. If
possible, acknowledge special accomplishments, length with company, or
anything that personalizes your message of appreciation.
If your company has a newsletter, print a thank-you
letter from the president, CEO or department VP thanking your employees
for their efforts.
Hold an internal open house. Encourage
departments to visit other departments so everyone can see what it takes to
make the company run. Every department, job and employee is valuable!
Surprise your employees with a small “gift” each day
of Customer Service Week. Small gifts are a great way to let them know you
care. Preparing the gifts the night before everyone is surprised in the
morning makes it especially fun. Some ideas are:
a. A donut on everyone’s desk
b. A gift certificate to a movie
c. A small candy bar
d. A balloon inflated and tied to their chair
e. A gift certificate for an ice-cream cone
Have a “Trading Places” day when senior
management spends an hour or two on the phones while CSRs supervise them. This
exchange can have benefits far greater than expected!
Distribute special awards or certificates of
appreciation. Acknowledge outstanding customer service, length of time
with company, special victories. Acknowledge those who took a risk even if it
didn’t bring the expected results. Reward those who try.
Decorate your office with posters, banners and balloons to create a
festive atmosphere.
If appropriate, encourage your staff to decorate
their cubicles or workstations. Make it fun!
Focus on exceptional customer service reps by giving them a special
reward and/or a mention in your company newsletter.
Name a “Customer Service Rep of the Day” or
“Employee of the Day” for each day during the Customer Service Week.
Send an email to announce your winner every day. Ask them to present some of
their success tips and techniques at your next staff meeting.
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