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 RAVING FANS With Your Attitude! Have you ever noticed how intensely the people you interact with influence your mood? Or how much your mood influences your customers and coworkers?A positive outlook can ease you through the most challenging of days. It can soothe and smooth a frustrated customer into a relaxed and happy one! And the good news is that the choice is yours. But do you choose to be positive or negative? To find out, respond YES to the following statements that apply to you. 1. I know that I am a valuable and worthwhile person. . YES NO 2. I recognize and use my personal strengths. . . . . . . . YES NO 3. I can find the humor in life - even if it makes me look a little ridiculous at times. . . . . . . . . . . YES NO 4. I enjoy meeting new people and learning who they are and what they think and do. . . . . . . . . . YES NO 5. Generally, I don’t worry about what I cannot control. . YES NO 6. I accept responsibility for my mistakes and try to learn from them. . . . . . . . . . . . . . . . . . . . . . . YES NO 7. I accept my weaknesses and change whatever I can. YES NO 8. I look for new experiences and enjoy the surprises life presents along the way. . . . . . . . . . . . . YES NO 9. I don’t get bogged down by difficulties and setbacks. . YES NO 10. I appreciate those people who are different from me. . . . . . . . .YES NO Total YES answers ______ How to score your attitude If you scored eight or more YES answers, congratulations! You walk on the “sunny side of the street.” It’s likely you do your share to brighten others’ days.If you didn’t tally many YES answers, try experimenting with those NO answers - turn them into the affirmative for a day or two. Chances are you’ll get more done, you’ll improve your rapport with customers and you’ll find others are more cooperative.You may even find that an optimistic attitude can be positively addictive! MEASURE-X 888-644-5499 www.measure-x.com The Customer Service Training Experts! |
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