The training was upbeat, energetic, fun, interactive and exciting. The techniques you used in training were also very effective and helped the staff see the importance of good customer service, both internally and externally.

Fred Terry,
Manager
Highland Telephone Cooperative

I appreciate the way you have kept in contact and kept on top of things. The discussions and suggestions you have made to better our customer service efforts are priceless!

Angeline D. Ramon,
Manager of
Administrative Services
Tohono O'odham Utility Authority

Your day long pre-observation of our in-house customer/employee relationship was valuable in your in-depth, personaltraining program agenda you presented. The Measure-X training program was viewed by all employees as a first class professional presentation. The program was very informative and audience participation was a definite enhancement.

Richard N. Gill
Cp-Telephone Co., Inc.


It has been a real pleasure working with you and Kerry on our customer service training. The creativity and knowledge you demonstrated in your presentations kept our employees alert and involved during the training sessions. The advance work you did mystery shopping our different business offices was very enlightening to management and our employees. It really pointed out our strengths and weaknesses.

Cindy Quesenbury
Office Manager
Panhandle Telephone Cooperative, Inc.